● Clean Fresh Co.

Frequently Asked Questions

Everything you need to know about our deep cleaning process, timing, safety, and booking.

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1What cleaning method do you use?

We use deep shampoo extraction + high-pressure steam treatment to remove embedded dirt, stains, odors, bacteria, and allergens while being safe for most fabric upholstery.

2How long will the cleaning take, and do I need to be there?

Our service usually takes 2–3 hours, but we never rush. The actual time depends on the material and how dirty it is, and heavily soiled items may take longer.

Please tell us about any meeting or time limit when you book. If you can’t be there, kindly assign someone to receive our team and approve the finished work. If your schedule is tight, we can move the booking or split the work over two visits.

3When can I use my sofa or mattress again?

Usually the same day. Blow-drying is included in our cleaning process, so most items are ready to use the same day.

However, 100% dryness is not guaranteed. Heavily soiled items may require multiple shampooing passes, which can affect drying time, and the final drying time depends on the fabric and its condition. Depending on the material, we also recommend air drying for the best results.

4Is it safe for kids and pets?

Yes. We use fabric-safe cleaning solutions that are safe for households with children and pets when used properly.

5Do you remove all stains?

We significantly improve most stains, but 100% stain removal cannot be guaranteed. Results depend on the stain type, the stain’s age and nature, how deeply it has penetrated the fabric, as well as the fabric’s raw material and the item’s age.

Some stains or chemical-related discoloration may be permanent and cannot be fully removed through deep cleaning. We will still perform the agreed deep cleaning service, but in some cases, professional restoration or reupholstery may be needed.

6Will the bad odor disappear?

In most cases, yes. Deep extraction and steam treatment plus specialized solutions remove the dirt and bacteria that commonly cause odors.

However, results depend on the severity of the stain or damage and how long the odor has been present. For heavily soiled items, 2 cleaning sessions may be recommended to achieve the best possible results.

7Do you clean leather sofas?

Yes. We do clean leather sofas, but the process is different from fabric upholstery.

Our leather cleaning includes mild shampoo cleaning, steam sanitization, and a leather conditioner to help clean the surface while keeping the leather soft and protected.

8How often should we do deep cleaning?

For most homes, every 3 months is the best schedule, especially for pricey or high-use items like sofas, mattresses, carpets, and upholstered chairs.

It protects your investment. Dirt, body oils, and spills slowly wear down fabric fibers. Regular deep cleaning helps your furniture last longer and can save you thousands of pesos over time on repairs, restoration, or replacements.

It helps keep your home healthier. Sofas, beds, chairs, and carpets can trap allergens, dust, dust mites, bed bugs, and other unwanted residents that may affect your health. Our deep shampoo extraction and high-pressure steam treatment help remove them before they build up.

If you have kids, pets, or family members with allergies, or if the item is used every day, more frequent cleaning may be worth considering.

9Do you serve all of Metro Manila?

Yes. We serve Metro Manila, with transportation fees depending on your location.

10How do I get a quotation?

Simply send us:

  • A photo of the item
  • Your location
  • The size or number of seats/items

We'll reply with a detailed quotation.

11What payment methods do you accept?

We accept GCash, bank transfer, and cash after the service. We don't accept cheques/checks.

12Why do you require a ₱500 down payment?

We require a ₱500 down payment to secure your cleaning schedule. This serves as a transportation security fee, as we no longer accept pencil bookings.

Our team travels with industrial equipment — including steamers, extraction machines, vacuums, blow dryers, and other cleaning tools. The down payment helps cover mobilization costs in case the appointment is cancelled last minute or the client becomes unreachable.

The ₱500 is deducted from your total bill, so it is not an additional charge.

13What’s your minimum order for cleanings?

Our minimum starts at ₱2,500–₱3,000 plus transportation fee. This helps us compensate for materials, equipment, and transportation costs.

14Do you accept outside Metro Manila cleaning?

Yes, we do, provided the minimum total is at least ₱15,000–₱20,000. This helps us compensate for materials, transportation costs, and other expenses of traveling outside Metro Manila.

15Our SOP after done cleaning

Our Standard Operating Procedure (SOP): Before we leave, we ask you to inspect the work and approve it. We will address any concerns on the spot, within the agreed scope, until you are satisfied. Concerns after we’ve left are handled case by case and by approval, so please let us know the same day.

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